Knowledge
Answers from your website, your documents and your own words — and an honest “I don’t know” when they don’t cover the question.
Answer
„A cancellation is free up to 24 hours before the appointment. After that, half the fee applies."
based on Terms of service.pdf · §6
Answers that stand
on something.
Three layers between a question and the reply.
Sources
Sources
Your knowledge, in one place
Read in your website, upload documents, add entries by hand. Duplicates are recognised, and pinned answers take priority wherever the wording has to be exact.
Before it is sent
Checked before it goes out
Klarium searches by meaning and by keyword and ranks what it found. Before the reply goes out, every fact about your business in it is checked against those sources. If it is not covered, the customer gets a clean handover instead of a guess.
Your rules
Your rules, in plain words
Write rules the way you would tell a new colleague: “never promise a discount above 10 %”, “always pass legal questions on”. Replies are checked against them and corrected where they break one.
It learns — with your say-so.
From resolved conversations, especially the ones a colleague answered, Klarium suggests new knowledge entries with personal data removed. Nothing goes live until someone on your team approves it.
Suggested entry
