Chat & messaging

Your website chat, WhatsApp and SMS — one agent behind all three, with the same knowledge, the same actions and the same memory of the customer.

Wherever your
customers type.

Three channels, one agent and one history.

Web chat

Runs onthe domains you allow
Sessionbound to the visitor who opened it

A chat on your website

Add the chat to your site. Its keys only work on the domains you allow, and every session stays bound to the visitor who started it.

Messaging

IncomingOutgoingWhatsAppSMS

WhatsApp and SMS, both ways

Customers write in and get an answer — and Klarium can write first when there is something to confirm. WhatsApp and SMS threads are kept the same way, side by side.

Customer

Last weekasked about delivery · web chat
Todaywrites on WhatsApp — the context is already there

It remembers who it is talking to

What Klarium learned about a customer carries over between sessions and channels, so nobody has to explain their order twice.

The same answer on every channel.

Chat, WhatsApp and SMS use the same knowledge base and the same actions as phone and email. Change an answer once, and it changes everywhere.

One knowledge base

PhoneEmailWeb chatWhatsAppSMS

One source for every channel — no copy to keep in sync.

Explore the platform

Platform overviewHow every conversation is handledPhone agentEvery call answered, day and nightEmail & inboxOne inbox for every channelKnowledgeAnswers from your own sourcesActionsWork done in your systems

Ready when the next call comes in.

Hear Klarium answer calls for your own business. Enter your website — Klarium reads it, sets up a phone assistant, and you call it a minute later.