One agent for every conversation
Phone, email, web chat, WhatsApp and SMS — answered from your own knowledge, acted on in your own systems, and every conversation leaves a receipt.
One agent
From the first message
to the last step.
Every conversation takes the same path, whichever door it came through.
Shared by every channel
Shared by every channel
Every channel, one agent
Calls, emails, chats, WhatsApp and SMS share one knowledge base, one set of actions, one inbox and one customer history. Not five products side by side — one agent with five doors.
Answer
„We are open on Saturdays from 9 to 1."
based on Opening hours · website
Answers from what you actually wrote
Klarium answers from your website, your documents and the answers you pinned — and checks that the reply is covered before it goes out. When it is not, it says so and hands over instead of guessing.
Appointment moved
Work done, not just answered
It books, changes and cancels in the systems you connect, waits for an approval where you want one, and checks afterwards that the change really arrived.
Every conversation leaves a receipt.
What was asked, what was answered, what it was based on and what was done — written when the conversation ends, open down to the transcript, and open to dispute.
Receipt
